United Kingdom

Lilliput Direct orders are dispatched using a next working day service for all parcel shipments where items are in stock. All services require a signature on delivery. Deliveries are arranged through UPS or DHL.

Please note that Saturday and Pre 12:00 shipments are available but there will be extra charges incurred for these services and cutoffs for these services are at 12:00pm. Please call us on 01902 428688 to discuss.

European Union and Outside Europe

Items dispatched to both the European Union and outside the EU economic zone are shipped using UPS economy shipping or an equivalent. Shipping prices calculated at checkout.

Items may be charged additional customs duties and fees dependant on country. These fees are not the responsibility of Lilliput Direct and must be paid by the customer. In the event of failure to deliver due to unpaid customs duties, the goods will be returned to Lilliput Direct and a refund will be issued to the customer. Unfortunately shipping charges cannot be refunded.

Customs clearance may require the harmonised codes for products ordered via Lilliput Direct.

General delivery notes

• For security reasons, on certain orders we will be unable to dispatch the goods to an address different to the registered payment address. We will inform you of this prior to sending the goods out for delivery.
• If there is nobody at the delivery address to sign for the parcel, the courier will leave a note or message for you to arrange redelivery or collection from a suitable holding point.
• All deliveries require a signature, so we do not ship to PO Box numbers.
• For overseas and international orders we accept payment by Paypal Express Checkout. In certain cases this can cause delay for the clearing of payment. In these cases you will be emailed to inform you of the delay to the shipping of your goods.
• If you wish to order an item from outside of Europe, please email using the contact form in the footer below stating the product you wish to order, the quantity, and the country the goods are to be dispatched to. We will respond with a formal quotation including shipping charges.
• For delays in dispatch due to lack of stock the customer will be emailed with the expected dispatch time.
• Orders placed before 12:30 pm GMT for delivery to UK addresses will be dispatched the same day. Orders placed before 12:00pm GMT for delivery to mainland Europe addresses will be dispatched the same day. Orders placed after the stated cutoff will be processed and shipped the following working day. Orders placed after stated cutoff on Fridays and on the weekend, will be dispatched Monday.

Remote Area Shipments

• We use a combination of couriers in order to provide the best service and value for money possible. In some cases the courier companies flag shipments as REMOTE AREA.
• Remote areas are not covered by offers relating to delivery such as free shipping, or flat rate shipping. Additionally we reserve the right to request a surcharge to cover additional costs for shipping to remote areas. In these cases the surcharge must be paid before dispatch can be made - we accept no responsibility for any costs incurred for delays to shipments.
• Orders can be cancelled without further charge at this point if the customer wishes to no longer proceed with their order.